Community Guidelines

The SuSu App has zero tolerance for objectionable content and abusive users.

We do not allow harassment, hate speech, threats, fraud, spam, sexually explicit content, or any illegal activity. Users who violate these rules may have content removed immediately and may be permanently banned from the platform.

We review reports within 24 hours and take action on confirmed violations, including removing content and suspending or ejecting offending users.

Group chat and member profiles are user-generated content. To keep the community safe:

• Do not post objectionable, harassing, hateful, fraudulent, or illegal content
• Report objectionable content using the in-app report feature (long-press a message or use Report on a profile)
• Block abusive users at any time; blocked users are removed from your feed immediately
• Our systems filter prohibited language and may remove violating messages automatically
• We investigate reports within 24 hours and remove confirmed violations

For urgent safety concerns, email support@thesusu.app.

Be kind and respectful

• Treat all members with courtesy
• Use inclusive language
• Do not insult, bully, or discriminate against others

Communicate clearly

• Be honest about payments and group activity
• Respond to important group messages in a timely manner
• Ask questions when something is unclear

Resolve conflicts constructively

• Address issues directly with the person involved when possible
• Involve your group administrator for group-specific disputes
• Contact support@thesusu.app for serious or unresolved issues

Honor your commitments

• Make contributions on time as agreed in your group
• Only join groups you can afford
• Tell your group early if you expect payment difficulty

Be transparent

• Provide accurate information when joining a group
• Do not misrepresent your ability to pay

Understand the risks

• Rotating savings groups involve financial risk
• Only contribute money you can afford to lose
• The platform cannot guarantee that every member will fulfill their obligations

For group administrators

• Set clear rules, amounts, and schedules from the start
• Review membership requests carefully
• Communicate regularly with members
• Address disputes fairly and promptly

For all members

• Follow your group's rules
• Participate in group communication respectfully
• Report problems to your administrator or through the app
• Do not share bank passwords, PINs, or sensitive credentials in chat

Financial misconduct

• Fraud, theft, or misappropriation of funds
• Fake payment confirmations
• Joining groups with no intention to pay
• Money laundering or other illegal financial activity

Abusive behavior

• Harassment, bullying, or intimidation
• Discriminatory language or behavior
• Threats of violence or harm
• Sharing someone's private information without consent

Platform abuse

• Creating fake or duplicate accounts
• Spam or excessive messaging
• Attempting to hack or disrupt the service
• Using bots or automated tools

Violations may result in warnings, suspension, or permanent removal from the platform.

How to report

• Long-press a chat message and tap Report Message
• Tap Report on another member's profile
• Email support@thesusu.app with details and screenshots when helpful

What we investigate

• Community guideline violations
• Fraudulent or suspicious activity
• Harassment or abusive behavior
• Payment disputes involving platform use

Enforcement

• First violation: warning when appropriate
• Repeated violations: temporary suspension
• Serious violations: permanent ban
• Illegal activity: reported to authorities when required

When you block a user, their content is hidden from your feed immediately and our team is notified so we can review the report.

• Do not share login credentials with anyone
• Do not post sensitive personal or financial details in group chat
• Use a strong, unique password for your account
• Report suspicious activity through the app or to support@thesusu.app
• Keep the app updated to the latest version

BigE Solutions LLC
Email: support@thesusu.app
Phone: (774) 209-SUSU

For in-app help, use Settings → Send Feedback.

See our Terms of Service for the full legal agreement.