Community Guidelines

The SuSu community is built on trust, mutual support, and financial empowerment. We believe in:

Be Kind and Respectful

• Treat all members with courtesy and respect
• Use inclusive language that welcomes everyone
• Avoid personal attacks, insults, or discriminatory comments
• Respect cultural differences and diverse perspectives

Communicate Clearly

• Be honest and transparent in all communications
• Share relevant information about payments and group activities
• Ask questions if you don't understand something
• Respond promptly to important group messages

Resolve Conflicts Constructively

• Address issues directly with the person involved
• Use our mediation tools when needed
• Contact support for serious disputes
• Focus on solutions, not blame

Honor Your Commitments

• Make payments on time as agreed
• Only join groups you can afford
• Communicate early if you're having payment difficulties
• Don't abandon groups without notice

Be Transparent About Finances

• Provide accurate financial information when joining
• Report payment issues honestly
• Don't hide financial problems from group members
• Share relevant changes in your financial situation

Understand the Risks

• SuSu groups involve financial risk
• Only contribute money you can afford to potentially lose
• Understand that we cannot guarantee other members' payments
• Consider the trustworthiness of group members before joining

For Group Administrators:

• Set clear rules and expectations from the start
• Screen potential members carefully
• Communicate regularly with all members
• Handle disputes fairly and promptly
• Keep accurate records of all transactions
• Be responsive to member concerns

For All Members:

• Read and follow group-specific rules
• Participate actively in group communications
• Support fellow members when appropriate
• Report problems to administrators
• Be patient with new or struggling members
• Celebrate group successes together

Protect Personal Information

• Don't share sensitive personal details unnecessarily
• Respect other members' privacy
• Use secure passwords and keep your account safe
• Report suspicious activity immediately

Financial Privacy

• Only share financial information relevant to the group
• Don't pressure others to reveal personal financial details
• Keep payment information confidential
• Use our secure payment system only

Digital Safety

• Don't share login credentials with anyone
• Be cautious of phishing attempts
• Keep your app updated to the latest version
• Log out from shared devices

The following behaviors are strictly prohibited:

Financial Misconduct

• Fraud, theft, or misappropriation of funds
• Creating fake payment confirmations
• Joining groups with no intention to pay
• Money laundering or other illegal financial activities

Abusive Behavior

• Harassment, bullying, or intimidation
• Discriminatory language or behavior
• Threats of violence or harm
• Doxxing or sharing private information without consent

Platform Abuse

• Creating multiple fake accounts
• Spamming or excessive messaging
• Attempting to hack or disrupt the system
• Using automated tools or bots

Violations may result in warnings, account suspension, or permanent bans.

How to Report Issues

• Use the in-app reporting feature
• Contact our support team directly
• Provide detailed information about the incident
• Include screenshots or evidence when helpful

What We Investigate

• Violations of community guidelines
• Fraudulent or suspicious activity
• Payment disputes and defaults
• Harassment or abusive behavior

Enforcement Actions

• First violation: Warning and education
• Repeated violations: Temporary suspension
• Serious violations: Permanent account ban
• Illegal activity: Reported to authorities

We review all reports carefully and take appropriate action to protect our community.

We Promise To:

• Maintain a safe and secure platform
• Respond to reports and issues promptly
• Continuously improve our community features
• Be transparent about our policies and procedures
• Support your financial growth and success

We Ask You To:

• Follow these guidelines and help others do the same
• Report problems when you see them
• Be patient as we work to resolve issues
• Contribute to a positive community atmosphere
• Help us make SuSu the best platform for rotating savings

Together, we can build a thriving community that helps everyone achieve their financial goals!